We pride ourselves on creating the highest quality baby and children's wear, made to last and be treasured through generations. All our packing and dispatch is done by hand in Queenstown, New Zealand. In the rare instance that there is a fault with a product, please get in touch as soon as possible. We are only too happy to help. 

IMPORTANT INFORMATION ON OUR FABRICS: 

All our fabrics are derived from nature, and minor character flaws are to be expected. In terms of our merino wool clothing, minor pilling on the surface of the fabric is to be expected and is part of the normal wear process of the fabric. 

Please read this Journal entry [ How to keep my Merino clothing looking new ], which refers to caring for your merino clothing. 

If you have a question about garment care + repair, please refer to our Journal here, or get in touch directly.

FAULTS

If you have a fault with you item, please contact us as soon as possible. We pride ourselves on quality (defined as the item being fit for the purpose intended) and will endeavour to repair or replace your item as quickly as possible. If you purchased your Wilderling product through a registered retailer, we are more than happy to deal directly with you. 

Your return possibilities are: Repair, Replacement, Store Credit or Refund.

To return an item you must:

  1. Firstly make contact with us within 24 hours of receiving the item you are unhappy with. If your fault occurs after being worn, please get in touch as soon as a fault is noticed. 
  2. Kindly tell us the situation, including images. 

CHANGE OF MIND/WRONG SIZE

We do not offer a refund for change of mind purposes, in this instance we can offer a store credit. 

To return an item you must:

  1. Please get in touch within 24 hours of receiving your order and supply your invoice number as proof of purchase. 
  2. Returns are to be shipped back to Wilderling (in Queenstown) at the purchasers expense and in original packaging, within 7 days of the date you received it. 
  3. All returns must be in the same condition as it arrived i.e. unworn, and with the original tags and packaging.

SALE PRODUCTS

We do not accept returns or refunds on sale items, samples or seconds.

All sale/sample clothing/seconds will be clearly identifiable in the product description section of each item. It will be made explicitly clear that the item is a sample/second/sale item and what condition it is in. The retail price will reflect this. 

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