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Frequently Asked Questions

How do you ship?

For all information on our shipping please click here.

What is your returns policy?

For all information on our returns policy please click here.

How can I contact you?

The best way to contact me is via victoria@wilderling.co.nz or through our contacts page. Please keep in mind this is a small owner run business juggling it all. I will endeavour to respond to all queries within two business days. 

What screen printing inks do you use?

All printing is done by hand in my studio in Queenstown, New Zealand. I use a non-toxic, water-based inks that are not only less harmful to the environment but also okay for your babies. While water based inks are harder to use, I believe the extra effort is worth the price to be able to have an ink that is not harmful to our water ways and ok for your precious babes. 

The inks I use are called Permaset Aqua screen printing inks, that do not contain ozone-depleting chemicals such as CFC's and HCFC's, aromatic hydrocarbons or any volatile solvents. They don't contain lead, heavy metals or any toxic chemicals whatsoever (not even white spirits like other water based inks on the market). Permaset Aqua textile inks passed the Oekotex Class 1 standard (with 60% to spare!) and is safe to use on underwear, swimwear and even baby clothes. The Permatone range of ink for screen printing has also been granted approval by the Soil Association in the UK, having successfully met the requirements of the Global Organic Textiles Standards (GOTS) for non-organic chemical inputs for use in organic textile processing.

Do you make everything yourself?

Yes, every part of the designing, buying, development, research, cutting, making, printing, selling processes, as well as contact with customers, is carried out by myself from my tiny Queenstown studio. It is a labour of pure joy, which I am excited to share with you. 

Limited Edition, will you print more of these once sold out?

No sorry, when we do a limited edition collaboration print we will only print a small number of these. Once they are sold, that is it. To stay up to date with new releases of limited edition runs of our range, you can sign up to our mailing list at the bottom of our homepage. We only send out emails when necessary to keep you all up to date. As a small business we do not have the time to send you copious amounts of spam emails :)

Small imperfections across my prints?

Embrace the imperfections! Every single piece we create is hand made and hand printed by us in Queenstown, New Zealand. Right from the pattern development to the cutting, printing and assembling, everything is done in our tiny studio. You are buying hand finished and printed pieces where every piece is unique and truly yours. If, of course, you have any major concerns then please refer to our returns page for further info and get in touch with Victoria at victoria@wilderling.co.nz - we want you to enjoy the end product as much as we have loved making it for you!  

What if what I want is sold out?

Unless it is a Limited Edition print, we may have sold out online but be busy in the background making more. If what you want is sold out, please get in touch with me and I will be able to let you know if I am replacing this product or if it is in fact an end of run item. 

How is the wool taken off a sheep?

For those of you not familiar with New Zealand farming practices, merino sheep are an especially resilient breed, which means they can be raised in geographies that are too extreme for other domesticated breeds without becoming stressed. For example, Merinos thrive in New Zealand’s South Island high country. The natural characteristics of their wool keep them cool in the summer when temperatures climb to 35 degrees celsius (95 degrees Fahrenheit) and warm in the winter when they drop to -15 degrees celsius (5 degrees Fahrenheit). The sheep are typically brought to lower country in the spring for shearing. This relieve's them of their heavy winter coats in time for the warmer season. Sheep shearing is the process by which the woollen fleece of a sheep is cut off them. Similar to a human having their head shaved at a hair salon. The person who removes the sheep's wool is called a shearer. This process happens typically once a year and like human hair, the fleece of a sheep grows back. Meaning it is a naturally renewable resource. 

Where else can I buy your product?

We can be found at the Queenstown Art and Crafts Market, at Earnslaw Park in central Queenstown, every Saturday from 8-3pm. If you are in town, we would love to meet you! A link to the market's website can be found here. Please note that our range may be more varied at the markets. We tend to have more options available at our physical location purely because what we make we can sell at the market, without spending time photographing and uploading the images to our website. 

Do you wholesale?

At the moment we wholesale to a small number of local businesses who stock New Zealand made products in our area. Specifically Vesta Design Boutique in Queenstown and Craft Keepers in Garston. We do not wholesale to any other businesses at present due to our size.

Am I able to follow you on Instagram or Facebook?

Yes, come along and see how it is all done.

Facebook and Instagram 

Any questions unanswered?

Please feel free to contact us here.