Shipping Policy

All prices are in New Zealand Dollar's (NZD)

All orders are shipped via Courier Post within New Zealand and DHL for International orders. 

COVID Update October 15th, 2021: Please note shipments to Auckland and Waikato addresses may experience an additional 3-5working day delay. All other regions within New Zealand are shipping normally. 

New Zealand Shipping

All orders have a flat rate shipping of $8.00 applied at checkout.

Standard delivery is 3-5 working days. We aim to get orders to you within this timeframe, however there may be circumstances in which this is not achievable. In which case we will endeavour to notify you. Once your order is fulfilled you will be sent tracking details.

FREE shipping on all orders over $150.00

Queenstown Locals

If you live in the Queenstown area, click and collect is available to you. You will be notified once your parcel is available for collection. Processing time is 2-4 working days. 

International Shipping

All prices are in New Zealand Dollar's (NZD).

All orders have a flat rate shipping applied at checkout. 

Shipped via DHL Tracked Courier, current is between 7-10days. Delivery times may be outside these due to shipping complexities related to the COVID-19 pandemic.

International customers will be responsible for foreign fees & taxes in their own countries.

We currently ship to the following destinations: 

Australia

NZD$30.00 (FREE shipping on orders over NZ$300.00) 

U.S.A + Canada | Asia 

NZD$40.00 (FREE shipping on orders over NZ$350.00)

United Kingdom | Europe

NZD$50.00 (FREE shipping on orders over NZ$400.00)

The Cayman Islands

NZD$85.00 (FREE shipping on orders over NZ$500.00)

My Country is Not Listed:

We want our products to be available to everyone across the globe. In order to arrange international shipping for a country not mentioned above, please contact us for a quote or email: info@wilderling.co.nz

Important Information:

Processing Times:

All orders are processed between business hours: Monday - Friday, 9am - 5pm NZT (excluding Public Holidays). Processing time is 2-4 days working days from the time an order is placed and confirmed. 

Once processed orders are dispatched and delivered within New Zealand using Courier Post or DHL for all international shipping. 

Delivery Times:

Commence from date of dispatch and are guidelines only. A dispatch confirmation email displaying your track and trace number will be sent once your order is ready to be collected by the courier. 

Delivery Address:

We use courier services therefore we recommend supplying a physical address where there will be a safe place for the package to be left. Please give additional information at check out about where you would like the package to be delivered, to ensure the package is left in a secure place. For instance - if your letterbox is not secure, please suggest a drop off location that is more secure. It is the purchasers responsibility to do so, we are not responsible for any theft of your package once it is delivered to the correct address. 

Rural Deliveries:

May take slightly longer than estimated times (+ 1-2 working days) and do not have a signature service. Flat rate shipping includes all rural delivery addresses within New Zealand. 

Product Availability:

Delivery times quoted are subject to product availability and we will advise you if an order is to be delayed. 

Faster Courier Service:

If you would like a faster courier service please contact us here, or email us info@wilderling.co.nz and we will be able to assist you.

Payment: 

All prices are in New Zealand Dollar's. Orders will not be dispatched until payment in full has been received and Wilderling Ltd is satisfied with the integrity of the order. Visa, MasterCard, Bankcard and American Express can make payment. 

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